Refund policy
We want you to be confident in every BATLETIX purchase. If something isn't right, here's how returns, exchanges and refunds work.
30-Day Return Window
You can return any item within 30 days of the delivery date, as long as it is unused, unworn, and in its original packaging with all tags attached. Items that show signs of use (worn straps, scuffed belts, opened hygiene seals on bottles, etc.) cannot be accepted back.
How to Start a Return or Exchange
- Email us at batletix@gmail.com with your order number and the reason for the return.
- We'll confirm the return and arrange a courier pickup or drop-off, depending on your area.
- Once we receive and inspect the item, we'll process your refund or exchange within 3-5 business days.
Refunds on Cash on Delivery (COD) Orders
Since most orders are paid by Cash on Delivery, refunds for COD orders are issued via bank transfer, InstaPay, or mobile wallet (Vodafone Cash / Etisalat Cash) to the details you provide us. Refunds are not issued in cash on pickup.
Return Shipping Costs
If the return is due to a defect, damage, or an error on our part (wrong item shipped, etc.), return shipping is free. If you're returning an item simply because you changed your mind, the return delivery fee is the customer's responsibility and will be deducted from the refund.
Exchanges
Want a different size or color instead of a refund? Let us know when you request your return and we'll ship the replacement as soon as the original item is received and inspected, subject to stock availability.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging, and we'll sort out a free replacement or full refund.
Non-Returnable Items
Items marked as final sale, and any product returned without its original packaging or tags, are not eligible for return.
Questions?
Reach out any time at batletix@gmail.com and we'll take care of you.